I guess she grew bitter from losing her husband and son in the incident. And I was pretty upset about losing my own family too, so I guess that since I was only six and didn't understand, I didn't exactly treat her warmly at the start either.. and it just went downhill from there, to a point where she could only hit me and insult me, even in front of other people. [ her voice does grow softer and softer the more she talks, to a point where it almost trails off. ]